Bookings that need a human
Appointments start with “call for an appointment”. One business still published a working fax line for requests.
We build: online booking wired to the real calendar, with confirmation and reminder messages that send themselves.
Paperwork that arrives on paper
Enrolment ran on printed PDF packets. One business sent two Word files to print and carry to the first visit.
We build: digital intake that the customer completes before arriving, stored against their record.
Money collected by hand
Rent through PayPal with a $25 add-on and a handwritten note. Classes paid by Venmo, or cash in person before the session.
We build: online payment inside the portal, receipts issued automatically, balances the customer can see.
Revenue rented from a platform
Delivery and pickup both handed to a third party. Another took a cut of every online order placed.
We build: ordering on the business’s own domain, so the margin and the customer list both stay in-house.
Repeat customers nobody tracks
Prepaid packages sold in blocks with no way to see days remaining. Grooming cycles tracked entirely staff-side.
We build: a customer app carrying memberships, passes and balances, with return reminders that fire on schedule.
Recurring work re-keyed every time
A quote form collected weekly or bi-weekly frequency, then promised a callback, so somebody typed it in again.
We build: recurring scheduling and dispatch, so the frequency the customer chose becomes the schedule.
Enquiries that arrive and die
Paid ads pointing at a page whose only next step was a phone call, during office hours only.
We build: capture that works after hours, follow-up that actually happens, and a record of every enquiry.
Sites too slow to keep the visitor
Main content taking 5 to 47 seconds on a phone. One homepage downloads 85 MB.
We build: pages that load in under two seconds on mobile. This one scores 100. Run it yourself.
Each line above is drawn from our own audit of 470 businesses across 19 industries. See the full findings.